“We just wanted to thank you and all the guys who worked so hard to make our yard look so terrific! We especially want to thank you for listening to what we wanted. You took great care to work around some difficult requirements and because of your expertise it came out better than we had even hoped. Thank you again.” -Frank and Lisa Grimaudo, Boyds MD

At Great American, our focus is YOU! It is our strongest belief that when you contact us it is with a specific purpose and objective in mind.

Our job is to help clients articulate these wants and needs and evaluate how we can best go about helping them. We are far more interested in getting to know you and what you want than we are in telling you about us.
 
As a result, you are not going to hear or see the dog and pony show called "Great American Landscapes," or be bored with "Our Story". You will not get pummeled with awards we've won for other people's landscaping or overwhelmed with random and irrelevant references and pictures.
 
These things have their time and place, but not until we fully understand what it is you have come to us for, what your expectations are, and how you would like to proceed. And I believe that is very different.

“Not only was your work commendable, but so too was the courteousness and consideration you and your staff showed to me and my family. In a time when trades people are all too frequently rude or unconcerned, your “fence-side” manners were a refreshing change.“ -Robert Brooks, Washington D.C.

Service, to us, is not a tag line or a vague ideal; it is a company culture. We are a service business in a service industry and service has become our backbone. We fully understand both the business necessities and human necessities of service and they have become second nature to us.

Over 95% of our new business comes from referrals or repeat customers, and I believe this is a great testament to the extraordinary level of customer service our company has achieved and a big part of The Difference.

“Over the last 20 years, we have dealt with a lot of different companies as this is the third house we have renovated. But, NEVER have we experienced this level of professionalism in ANY of the contractors/companies we have dealt with. From the delightful conversations we’ve had with you regarding our project to the considerate and polite conversations I’ve had with your crew—we are just so impressed with your company. Everyone—absolutely everyone—has been polite, helpful, cheerful and knowledgeable. HOW DO YOU DO IT???” -Art and Susan Carroll, Silver Spring MD

It never ceases to amaze me how good people can be when they are treated like good people.

Our business does not revolve around, rely on or depend on people: it IS people!

We make a sincere effort to see our employees, co-workers and supervisors, clients, prospects and vendors as people first and treat each one with the courtesy and respect that demands.

I believe this company outlook combined with the strong and serious work ethic of our people is the catalyst for the positive and energetic work place that we and our clients enjoy.

Working for me is not always easy and constantly performing to our high standards can be difficult. However, I think good people find it rewarding: our full time office staff of 8 average nearly 9 years with our company, and our 6 crew leaders over 5 years each—In this industry, this is truly Different.

“Working with you has been a wonderful experience from the initial plan through the completion of all the beautiful work you have done on our home. It is so rare these days to find a company that does more than what you expect. The workmanship on our front walk and our stacked stone wall is really something to be proud of. Your crew made a great team—they worked carefully and well together. They were helpful, courteous, and took care of the extra details that made their work especially good. I have highly recommended you to the friends and neighbors who have been admiring your work."  -Ellen Gordon, Gaithersburg MD

Great American Landscapes, Inc. is committed to "consistently delivering a superior product and service to our clients through teamwork, dedication and innovation while maintaining a positive, ethical and dynamic working environment".  This is our mission statement.

We are committed to making sure we are meeting or exceeding our client's expectations throughout their entire contractor experience.  This is our common goal.

Mission statements and goals are just words and a commitment to them, insincere without tangible actions and results.   Or as Forest Gump might say, 'commitment is what commitment does.'